Our help desk is actively staffed from 8am-6pm Monday thru Friday. We provide after-hours support contingent to your Masters Services Agreement. You can submit a new service request by sending an email to:[email protected]. If you are a current managed client, you will have a Desktop Icon "New Suport Request". You can double click on this icon and it will bring up a form to fill out.

Be sure to include the following, if at all possible:

• Summarize the problem in your email subject line.

• Description of the problem in the body of your email.

• Screenshot. Screenshots are helpful.

• Error message. If you get an error message, open it up and cut/paste it into your email.

• Username that had the problem and what they were doing at the time.